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Avianca Head Office
Centro Administration Avianca,
Avenida Eldorado No 92-30, Bogota
Colombia
Telephone: +57 (09)1 414 7545, +57 (09)1 487 8801
Avianca Customer Care
Colombia
Barranquilla (+57) 5 3 302 255
Bogota (+57) 1 – 4 013 434
Bucaramanga (+57) 7 – 6 303 434
Cali (+57) 2 – 3 213 434
Medllin (+57) 4 – 4 443 434
International 01 8000 953 434
Twitter:
Other Contacts
Argentina 0800 444 2842
Aruba 588 0059
Brazil 0800 891 8668
Canada 1800 284 2622
Chile 0800 53 6022
Costa Rica 0800 057 1015
Curacao 8 20 20 20
Dominican Republic 1809 549 6948
Ecuador 1800 00 3434
Mexico 01 800 123 3120
Panama 800 0555
Peru 0800 11936
Spain 902 026 655
USA 1800 284 2622
– TDD 1866 998 3357
Venezuela 0800 284 2622
Colombia Offices
Armenia (+57) (6) 7 479 911
Barrancabermeja (+57) (7) 6 206 060
Barranquilla (+57) (5) 3 348 396
Bogota (+57) (1) 4 139 862 Ext. 3260
Bucaramanga (+57) (7) 6 569 446
Cali (+57) (2) 6 663 028
Cartagena (+57) (5) 6 661 175 / 6 664 886
Chia (+57) (1) 8 615 334 – 8 615 098
Cucuta (+57) (7) 5 874 884 – 5 874 882
Florencia (+57) (8) 4 343 627
Ibague (+57) (8) 2 712 550
Maicao (+57) (5) 7 266 425 – 7
Manizales (+57) (6) 8 743 327
Medellin (+57) (4) 5 622 901
Monteria (+57) (4) 7 860 320 -7 860 100
Neiva (+57) (8) 8 748 000 / 8 748 074
Palmira (+57) (2) 2 756 445
Pasto (+57) (2) 7 328 064
Pereira (+57) (6) 3 142 702
Popayan (+57) (2) 8 319 009 – 8 237 882
Riohacha (+57) (5) 7 273 914
San Andres (+57) (8) 5 123 216 – 5 123 217
Santa Marta (+57) (5) 4 320 106 – 4 320 010
Tulua (+57) (2) 2 253 030
Tumaco (+57) (2) 7 270 941
Ubate (+57) (1) 8 552 658
Valledupar (+57) (5) 5 717 333
Villavicencio (+57) (8) 6 622 326 – 6 622 058
Avianca Tours
01 8000 914 600
Book Avicana Flight
To book a Avicana flight online click here
Online Check-in
To check-in online click here
Baggage Information
Passengers are generally allowed to carry one piece of carry-on item with max 10 kg. For checked baggage, passengers are allowed to carry two items with max 23 kg each. Business class passengers are allowed up to 32 kg. This rule applies only to international routes. For more information call the customer care or visit the website.
Track Lost baggage
To trace your lost baggage click here
LifeMiles
LifeMiles is the frequent flier program of Avianca. Members can earn reward miles when they fly with Avianca or its partner airlines. Miles can also be earned on hotel booking and car rentals. Members enjoy a range of benefits that include extra baggage allowance, lounge access etc. To register to the program click here
About Avianca Airlines
Avianca was founded in the year 1919 and is the national carrier of Colombia. Avianca is the acronym in Spanish for Aerovías del Continente Americano S.A. The leading airline in Latin America, operates from its main hub at El Dorado Int’l Airport (Avianca Colombia). Avianca currently flies to over 60 destinations worldwide. It has codeshare agreements with AeroGal, Air Canada, Iberia, Lufthansa, Satena, United Airlines, and Delta Air Lines. From 2012, the airline will have codeshare agreements with more airlines. In 2010, the airline was invited to become a member of the Star Alliance, a global airline alliance.
Avianca’s destinations include Aruba, Dominican Republic, Costa Rica, Panama, El Salvador, Mexico, USA, Argentina, Brazil, Chile, Ecuador, Peru, Venezuela, France, Spain, and UK. Within Colombia the airline flies to Armenia, Bogota, Cali, Cucuta, Ibague, Manizales, Monteria, Medellin, Neiva, Pasto, Pereira, Riohacha, San Andres, Santa Marta, Tumaco, Valledupar and more.
